Renewals: What you need to know

The renewal process checks to see if you still qualify for Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+).

Some members will be automatically renewed based on information we have. Other members will need to go through the renewal process.

If you are auto-renewed

• You will get a letter several weeks before your renewal deadline saying your health coverage has been renewed.
• You may also receive a letter after you are renewed asking if your income information is correct. You must respond to this letter to continue qualifying for coverage.

If you are not auto-renewed

• You need to go through the renewal process to see if you still qualify for Health First Colorado or CHP+.
• You will get a renewal packet in the mail and online at CO.gov/PEAK about 60-70 days before your renewal deadline.
• You will get notifications about your renewal through mail, or if you have signed up for electronic notifications, through email, text message and by push notification if you have the Health First Colorado app.
• You must complete, sign, and mail or bring your renewal packet to your local county human services department by your renewal deadline. You can also complete the renewal packet online at CO.gov/PEAK or on the Health First Colorado app.

How will I know when my renewal is due?

Health First Colorado will send a renewal packet either in the mail or to your email telling you to check your PEAK mailbox several weeks before your renewal due date. If you use the Health First Colorado app, and have opted in to push notifications, you will get a notification letting you know when it’s time to take action.

What are the different ways to fill in and return the renewal packet?

• Online at CO.gov/PEAK. Or download and use the Health First Colorado app.
• In person at your local county human services office.
• Mail or fax the signed renewal packet to your county human services department.

Important!

You must sign your renewal and submit it online or mail it back in by the deadline specified in the packet, even if there are no changes.

Frequently asked questions about renewals

• Can I renew early?
  No, you must take action at the time your renewal is due. This will let eligibility workers process the renewals in a timely manner However, you may update your contact information, communication preferences, and any other updates to your information anytime. Learn how to update your contact information and communication preferences.
• How do I find my renewal due date?
  App. You can find your renewal date in the Health First Colorado app. After you sign in, go to the “Quick Links” section to find your renewal date. If you need to take action on your renewal, you will see a notice. You can be notified about your renewal through a notification from the Health First Colorado app if you’ve opted in. Online. You can find your renewal due date on CO.gov/PEAK at any time.
  • Sign in to PEAK.
  • On the main navigation, choose “Manage my benefits” then “Overview of health coverage benefits.”
    Find renewal due dates for each household member under “Summary of health coverage benefits.”

  Chatbot. You can use the chatbot on CO.gov/PEAK or Health First Colorado to find your renewal date. Start the chat and choose “Check my benefits.” After confirming your identity, you can access your renewal date.

  • Online at CO.gov/PEAK.
  • In the Health First Colorado app.
  • By calling your local county human services office.

  Watch a short video on how to update your contact information:

  • Contact your county eligibility worker. Find your local county human services department.
  • Call and make an appointment at an application assistance site. Find a certified application assistance site near you.
  • If the information is blank but applies to you, add the information.
  • If the information is not correct, add the correct information.
  • If you need to add more information, there’s a blank page at the end of the packet for you to write it in.

  After you make the updates to the packet, sign the Renewal Form Signature Page, and return the form to your local county human services department by your renewal deadline.

  If you do not have changes to your information, sign and return the Renewal Form Signature page to your local county human services department by your renewal deadline.

  Important: If you do not return the Renewal Form Signature Page by the deadline, you may lose your health care coverage.

  • Update your contact information on CO.gov/PEAK or the Health First Colorado app.
  • Opt in to email, text, and push notifications on CO.gov/PEAK or the Health First Colorado app.
  • Coverage through your employer. Check with your employer to learn about options, rules and deadlines.
  • Coverage through a family member’s health insurance, such as a spouse, or parent if you are 25 or younger
  • Coverage through Connect for Health Colorado (Colorado’s official health insurance marketplace). You might qualify for financial assistance to reduce the cost of your premium.
    • To get free help enrolling in Connect for Health Colorado coverage, reach out to a certified assister online or by calling 855-752-6749. TTY: 855-346-3432

    If you no longer qualify because you missed the deadline to respond, you can reapply for Health First Colorado.
    To get free help filling out an application for Health First Colorado or CHP+ coverage, or to learn about other coverage options, call and make an appointment at a certified application assistance site.

    • If you do not return the Renewal Form Signature Page by the deadline, you may lose your health care coverage.
    • You must return the Renewal Form Signature Page, even if you don’t have any changes.